Mojo Hero

Mojo Coffee Workplace performance tool

Help drive employee engagement and performance in support of rapid growth.

Mojo has become one of New Zealand’s most respected roasters and café operators. As they have expanded in New Zealand and into international markets – they’ve needed to achieve and maintain high service and experience standards.

Challenge.

To establish and maintain a high level of customer experience and drive high service delivery standards, Mojo was looking for a solution that would enable them to effectively onboard and train its workforce.

To establish and maintain a high level of customer experience and drive high service delivery standards, Mojo was looking for a solution that would enable them to effectively onboard and train its workforce.

Solution.

Developing an experience-led employee performance programme supported by a digital platform was conceived as a way of improving service performance, growing organisational culture, and creating a way to identify and nurture talent. Through the platform, every staff member has an individual profile and can access different levels of content and training – depending on the level of expertise they are striving to attain.

Developing an experience-led employee performance programme supported by a digital platform was conceived as a way of improving service performance, growing organisational culture, and creating a way to identify and nurture talent. Through the platform, every staff member has an individual profile and can access different levels of content and training – depending on the level of expertise they are striving to attain.

Impact.

From a training perspective, the platform offers Mojo a scalable solution to build competency right through to established mastery. From a business perspective, it helps Mojo attract, retain and nurture talent while adding critical systems value. From a customer perspective, they now enjoy the same quality of experience in every Mojo café they visit.

From a training perspective, the platform offers Mojo a scalable solution to build competency right through to established mastery. From a business perspective, it helps Mojo attract, retain and nurture talent while adding critical systems value. From a customer perspective, they now enjoy the same quality of experience in every Mojo café they visit.

Mojo Platform
Mojo App
Mojo Montage
Mojo Platform training
Mojo Admin
Project Summary

Client: Mojo Coffee

Project: Workplace performance tool

Duration: 2016 – ongoing