Jobs Hero Experience Design Director v2

Senior Experience Designer — Auckland

Permanent / Contract / Auckland

We are on the hunt for Experience Designers to join our growing multidisciplinary team delivering research, strategy and designed experiences – helping create a strategic advantage for some of New Zealand’s leading companies seeking to transform themselves.

Experience Design at DNA is centred around the study of human behaviour in context and the design of insightful, holistic strategies and solutions that satisfy latent and unmet needs.

Experience Designers use design thinking and design-specific capabilities to translate insights into transformative experiences, products and services. They serve as an important human-centred catalyst within multidisciplinary delivery teams (including Visual Designers, UX Designers, Interaction Designers, Product Managers, Design Researchers, Developers and more) to create strategic advantage.   

DNA is a leading design and digital consultancy defining and creating desirable human-centred experiences that enable organisations to transform themselves. 

As an Experience Designer you will:

  • Conduct ethnographic research development and contextual design investigations to understand customer behaviours, pain points, needs and aspirations  

  • Ensure research activities deliver quality insight and be able to design research activities to mitigate risks inherent in a fast-paced environment

  • Plan, design, execute and coordinate research activities across programmes of work

  • Assist in analysing research results and develop quality actionable insights

  • Provide empathy, listening and observation skills as well as recognise behavioural patterns

  • Bring the research to life through personas, customer journeys, insight-opportunity frameworks, system maps, stories, scenarios, infographics and service models

  • Facilitate ideation sessions and support workshop preparation as well as immersion sessions with multidisciplinary teams 

  • Generate experience maps, user journeys, service blueprints, interaction models, flows, and wireframes

  • Converge innovative ideas to a set of digital and physical products or services in cooperation with Experience Designers, UX Designers, Product Managers and Developers

  • Collaborate with multidisciplinary teams to ensure that product development and delivery is consistent with consumer insights and strategy

  • Help shape, build and enhance team culture

What we will provide you:

  • An established, close team of supportive, senior designers and researchers and colleagues

  • Collaboration with a smart, dedicated and awarded team where everyone around you wants to achieve and create great work, in an environment where creativity, innovation and collaboration are fostered

  • Interesting and varied work across a diverse group of clients where the focus is firmly on the quality of thinking to drive solid success outcomes for our clients’ customers and their businesses

  • Opportunity to work with clients in both New Zealand and Australia

  • Flexible working hours

  • An open, creative and energetic working environment

As an Experience Designer you will need:

  • 3+ years of relevant experience in ethnographic research, designing experiences and building products 

  • Degree in Design, Business, Psychology, Strategy, Marketing or equivalent qualification 

  • A portfolio of work demonstrating strong human-centred design capabilities across a diverse range of projects

  • An understanding or experience working within or facilitating Design Sprints

  • Expertise or experience in a wide variety of research methods including ethnographic research, in-depth interviews, observational studies, user testing – and be able to plan research to deliver insight through strategy and design.

  • Positive, curious, enthusiastic and collaborative attitude – and an intrinsic motivation to deliver the highest quality work

  • Strong interpersonal and teaming skills, empathy and willingness to work in interdisciplinary teams

  • Experience in a startup, tech company or agile environment is a plus

  • General understanding of business models and economics and their application

We are looking for people from diverse backgrounds who have experience in some or all of the areas outlined in this job description – however, they must have had actual experience working in business or with clients.  

The successful candidate will be joining some serious talent working on a rich portfolio of client projects in both the public and private sectors. If you are a curious individual that believes better experiences shape a better world – at the top of your game or determined to get there – we are interested in hearing from you.

Apply here.

Applicants for this position must have NZ residency or a valid NZ Work Visa.

No recruiters please.